Mō te whai waahi | About the opportunity

This is a 24-month fixed-term contract.

You will work closely with the Customer Hub Lead to deliver seamless and engaging customer experiences, aiming to ensure every interaction with our customers is a great one. Providing key support to the Customer Hub Lead, you will be responsible for implementing Customer Hub team workflow management plans including task queue management, ensuring interactions and tasks ebb and flow to customer and business demand.

Mōhou ake | About you

• Customer service experience.
• Leadership skills with strong relationship building and coaching skills.
• Strong written, oral communication skills and attention to detail.
• Analytical and critical thinking skills.
• Excellent initiative, problem solving and organisational and time-management skills.
• Ideally experienced with Microsoft D365.
• Knowledge of AML and CCCFA is an advantage, however we are fully committed to training for right person.

Mō ngā painga | About the benefits

You'll be rewarded with:

• Competitive remuneration package.
• Sick leave from Day 1.
• Paid birthday leave.
• Access to training through our online library, The Greenhouse.
• Staff discounts at Farmlands Retail Stores.
• Exclusive Farmlands shareholding offer providing access to a vast array of discounts with our Card Partners.

Mō matou | About us

At Farmlands Te Whenua Tāroa, New Zealand’s largest farming co-operative, we’re driven by three core values: Be You, Minds Open, and See It Through. We support NZ farmers and growers to boost profitability and productivity, aiming to be the trusted partner for everyone connected to the land.

With over 1,200 team members across 80+ locations, we offer diverse operations - from retail and feed production to ecommerce and fuel. Join us to be part of a Kiwi-owned brand that values your uniqueness, creativity, and teamwork in a fast-paced, collaborative environment.

Te Tono | How to apply

Fire through your CV and we'll do the rest. We'd love to hear from you and know you'll most definitely grow your career - and us - at Farmlands Te Whenua Tāroa. 

Applicants must be eligible to work in New Zealand.

Please note that the successful candidate will have to go through pre-employment checks before starting with us at Farmlands. These will include two references from your two most recent managers, a Ministry of Justice Check, proof of your right to work in New Zealand, a driver’s licence check and an ACC background check. For certain roles a drug and alcohol test, credit check and AML check may be required.