• Competitive remuneration + benefits
• Flexible working conditions + free parking
• Kiwi-owned Brand - Aotearoa's largest farming co-operative

Mō te whai waahi | About the opportunity

We have a full time permanent opportunity available as a Customer Advisor, specialising in Nutrition.

Our Customer Advisors provide unbeatable, engaging and effortless services to our customers by liaising with all stakeholders and maintain a high standard of communication with customers throughout the order fulfilment process.

Responsibilities include:

• Managing feed contracts, processing orders and queries through a range of touchpoints and channels (phone, email, chat, social etc).
• Supporting external shareholders, Farmlands staff and Rural Merchants.
• Taking ownership, consistently building loyalty and partnerships.
• Advisors are customer focused on finding ways to make each shareholder experience unbeatable.
• Collaborating with wider teams to ensure we show up better each day.

Mōhou ake | About you

• Background in customer experience, service or sales.
• A passion for rural, farming, agricultural, horticultural or other related industry is desirable.
• Experience in problem solving, ownership and resolving enquiries through to the end.
• Microsoft office suite and core CRM system application.
• Strong numerical, written and verbal literacy skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Thrives in a fast-paced environment.
• Can connect with a diverse range of people.
• Systematic and has an analytical approach to problem solving.
• Takes ownership, committed to continuous improvement and self-learning.
• Has a passion for working day-to-day within a team that thrives off sharing knowledge and expertise.
• Flexible, adaptable and able to pivot and respond to the changing needs of our shareholders.

Mō ngā painga | About the benefits

You'll be rewarded with:

• Competitive remuneration package
• Sick leave from Day 1
• Paid birthday leave
• Access to training through our online library, The Greenhouse
• Staff discounts at Farmlands Retail Stores
• Exclusive Farmlands shareholding offer providing access to a vast array of discounts with our Card Partners
• Flexible working your way
• Free parking at our Support Office
• Close to a range of eateries and gyms - with great coffee just down the road
• Pet-friendly office - bring your (well-behaved) furry friend to work

Te Tono | How to apply

Apply online with your CV and cover letter and we'll do the rest. We'd love to hear from you and know you'll most definitely grow your career - and us - at Farmlands.

Mō matou | About us

At Farmlands - Te Whenua Tāroa, our purpose is to enable improved profitability and productivity for NZ farmers and growers, and our vision is to be the 'go-to' for everyone connected to our land. This is what gets us out of bed in the morning and keeps us going day in and day out.

As New Zealand's largest farming co-operative, we have an annual turnover of more than $2.3 billion, with over 1200 staff in over 80 locations from Cape Reinga to Bluff. In addition to our strong core retail business, we have a well-established shareholder card network with operations in feed production, nutrition, ecommerce, fuel, distribution, agronomy, to name a few.

Joining our team gives you the chance to contribute to a Kiwi-owned brand. We offer autonomy in a collaborative fast-paced environment where we truly value ‘Minds Open’, ‘Be-ing You’, and ‘See-ing it Through’.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that the successful candidate will have to go through pre-employment checks before starting with us at Farmlands. These will include two references from your two most recent managers, a Ministry of Justice Check, proof of your right to work in New Zealand, a driver’s licence check and an ACC background check. For certain roles a drug and alcohol test, credit check and AML check may be required.